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AI for Email and Professional Communication

AI for Email and Professional Communication is a self-paced AIvanced Academy course (20 lessons, 5h 10m).

Use ChatGPT, Copilot, Gemini or Claude to draft, fix and shorten work emails, then check every fact before you send.

Length: 5h 10m
20 lessons in 5 modules
Level: Beginner
Certificate of completion
Price: $24.99 one-time, lifetime access

Also included with Academy Membership ($29.99/month or $249.99/year) and with a Teams plan. See pricing

About this course

This course is for anyone who writes a lot of work email and wants AI to help, without sending something wrong, private or out of tone. You don't need any AI experience.

What you'll do: In every lesson you'll practice in a real AI tool: ChatGPT, Microsoft Copilot, Google Gemini or Claude. A free account works. You'll copy a prompt and some made-up facts into the tool, paste its answer back, fix it, and say what you changed. Prefer to write it yourself? Every exercise has a no-AI path with the same checklist.

You'll follow Jordan, an event coordinator at a made-up company, Larchmont Events, through one client's staff dinner. Along the way you'll learn to:

Write clear email prompts with a simple recipe: task, material, shape, rules
Keep private details out of AI tools by using placeholders
Turn rough notes into drafts and change the tone for each reader
Shorten long emails and summarize long threads without losing facts
Handle upset clients and write clear meeting follow-ups
Check names, dates and numbers, promises, and who it's going to before you hit send

What you need: a web browser and any AI chat tool. All practice uses made-up details, so you never paste real work information. Some exercises also offer Live AI, an optional practice AI built into the course.

Time: about 5 hours 10 minutes in total, in 20 short lessons. One or two lessons make a good sitting.

Certificate: complete every lesson, submit the final practice, and score at least 75% (6 of 8) on the Final Knowledge Check.

Topics: email, writing, tone, summarizing, meeting follow-ups, sensitive messages, chatgpt, copilot, fact-checking

What you'll learn

Write an email prompt with a task, the facts, the shape you want and clear rules
Keep passwords, codes, numbers and private details out of AI tools by using placeholders
Turn bullet notes into a clear draft without letting AI add facts
Change an email's tone to fit a client, manager, coworker or vendor
Shorten a long email or summarize a thread while keeping every date, number and name
Reply calmly to a difficult message and know when not to use AI at all
Check an AI draft for names, dates and numbers, promises, and who it's going to before you send

A Try It exercise called "Your first prompt": a short scenario about moving a team meeting from 2 p.m. to 3 p.m., then numbered steps to send a prompt in ChatGPT, Copilot, Gemini or Claude, paste the reply, and note one thing to keep or change. — An example from AI Foundations, Lesson 1. Lessons in AI for Email and Professional Communication work the same way: you do the task in your own AI tool, then a quick check explains the answer. Try this course's first lesson free

A quick check question about an AI tool that confidently states a rent late fee. The answer "It may be a guess, because the tool can't see Fernhill's leases" is marked correct, with an explanation of why asking again proves nothing and the fact should be checked in the lease. — An example from AI Foundations, Lesson 1. Lessons in AI for Email and Professional Communication work the same way: you do the task in your own AI tool, then a quick check explains the answer. Try this course's first lesson free

Course outline

Get Set Up

What AI Can (and Can't) Do for Your Email (free preview)
How AI Writes an Email (and Why It Can Get Things Wrong) (free preview)
What Not to Paste: Use Placeholders
Guided Check: Safe to Paste? Good Idea?

Draft Emails with AI

From Bullet Notes to a Draft
The Email Prompt Recipe
Guided Check: Review an AI Draft Before You Send
Structured Simulation: Draft an Announcement Email

Tone and Clarity

Tone: Formal, Friendly, and In Between
Make It Shorter Without Losing Meaning
Structured Simulation: Fix a Harsh or Robotic Email

Harder Emails

Summarize a Long Email Thread
Reply to Difficult or Sensitive Messages
Write Clear Meeting Follow-Ups
Check the Facts Before You Hit Send
Guided Check: Find the Four Mistakes

Wrap-Up and Final Practice

Common Mistakes When Using AI for Email
Your AI Email Routine
Final Practice: Handle a Sensitive Email Situation
Final Knowledge Check

Start with the free preview lessons, no account required. Questions about buying